Video Add-ons are additional services you can ‘add on’ to your Shootsta Video

We have developed an interface in the Shootsta Hub that lets you request and purchase Video Add-ons via credit card and invoice request in just a couple of clicks!

How do I request Video Add-ons?

Requesting Video Add-ons is easy! 

  • Step 1. Log in to the Shootsta Hub.
  • Step 2. Open an existing project or create a new project. Scroll down to the 'Brief details' section.
  • Step 3. Select your add-ons. PS: not sure which add-ons you need? Take a look at the (?) question mark icon next to each add-on! 
  • Step 4. Change or confirm order. To confirm your order you can either pay via credit card of via invoice request. You can find more details in this article below!
  • Step 5. You will see an order confirmation in the 'brief notes' section of your project.

You can request add-ons at anytime during the lifecycle of the project not just on the first submission!

How do I pay for Video Add-ons?

To confirm your Video Add-ons order you can either pay via credit card of via invoice request. 

All prices are displayed in the Hub next to the Add-Ons and are tax inclusive. Pricing for Add-ons depend on your Shootsta subscription region:

Requesting and paying for Add-ons via invoice

  • Step 1. Select 'Request Invoice' from the 'Confirm Order' dropdown.
  • Step 2. Enter a PO number, if you have one.
  • Step 3. Tick 'Need a quote?' if you would like a quote sent from accounts
  • Step 4. Click submit. Your add-ons will refresh every time you submit, that means you can request more add-ons anytime!
  • Step 5. You will see an order confirmation in the 'brief notes' section of your project.

Requesting and paying for Add-ons via credit card

  • Step 1. Select 'Pay with Credit Card' from the 'Confirm Order' dropdown.
  • Step 2. Enter a PO number, if you have one.
  • Step 3. Enter credit card details.
  • Step 4. Click Pay.
  • Step 5. You will see an order confirmation in the 'brief notes' section of your project.

After your payment, a record of your add-on request will appear in your project details. Our traffic manager will be notified of your add-ons request.

If your Add-on is subject to approval you will be contacted by a member of our Post Production Success team to confirm your Add-on has been approved.

Our accounts team will send your invoice within five business days. 

Have a question about an invoice? Contact accounts@shootsta.com

How do I cancel Video Add-ons?

Add-ons can only be cancelled by Shootsta, if:

  • The Editing Team can't approve or deliver your Video Add-ons order;

OR

  • You change your mind and the Editing Team hasn't begun working on your video yet. 

Shootsta will update the Add-ons record in your project for you. If you have paid by credit card, we will process your refund immediately
You should receive the funds within five to ten business days. If you requested an invoice, we will cancel it immediately.

Need help or have questions?
Contact us. We'd love to help!

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