DON'T PANIC! 

When your video's status is set 'on hold', it probably means your editor needs you

  • to upload some additional or missing footage or assets;
  • to clarify some parts of your brief;
  • and/or to clarify some review comments.

Your editor will reach out to you 

... either over the phone or over email to let you know exactly what is going on and what we need to progress the edit of your video project.

Need help or have questions? Contact us. We'd love to help!

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