8:30 am - 5:30 pm from Monday to Friday

general operating hours around the world

  • Australia, Sydney (GMT+10)

  • Singapore (GMT+8)

  • Hong Kong (HKT, GMT+8)

  • United Kingdom, London (GMT+1)

  • United States, San Diego (GMT-7)

Don't hesitate to contact us after hours - we'll get back to you as soon as a possible the next working day!

Editing gets paused over the weekend

On the weekend our Editing Team enjoys their well-deserved time off. So, every Friday at 23:59 AEST time we pause the count down on the 'Hours to go' for 48 hours until Sunday 23:59 AEST time. For more details check our article on When can I expect my video back?

Need help or have questions? Contact us. We'd love to help!

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