How do I download Cast?

Check out this article on 'How to download and install Shootsta Cast'

How do I create a Cast?

Here's an article on 'How to Create a New Cast'

I have problems downloading Cast.

Contact our support team.

How do I stop Cast opening when I don't want to use it?

You can prevent Cast from launching when you start your computer through the 3 action dots in the top right corner, navigate to 'preferences', and turn 'Launch on Start' to grey. Check out this article for more preferences you can manage.

I have got a problem with my Cast video.

Contact our support team.

How do I stop using the pen to click somewhere else on the screen?

When you begin using the the annotate pen, 'Clear' will display for when you wish to remove the annotation. Check out this article for more information on controls within Cast.

How do I send my Cast to your editors?

Cast can be used as a standalone app or if you would like to have a Cast edited, you can add any Casts created to a Shootsta Project for editing. From the 'Upload Assets' section of your Project, select the Cast you want added for editing.

How do I share a Cast so other people can comment/download?

Casts can be shared and collaborated on. To share your Cast (with someone who does not hold a seat in Shootsta), select 'Share Video' from the action dots menu, and adjust the access permission for 'view and comment'. To collaborate on a Cast with someone already in Shootsta, select 'Edit Collaborators' from the action dots menu, select the user and access permissions you wish to assign. Casts are downloadable from the download option in the Cast player controls.

Does Cast have a maximum recording limit?

No, Casts do not have time limitations.

Can I use Cast on a Windows computer?

Yes! Just download and install on your Windows device, and you are good to go!

Where can I find my Cast recording?

When you complete a Cast, it will prepare in your workspace in the Cast section.

What happens when my trial ends?

Once your trial has finished, you will be downgraded to our free plan. See our pricing for a plan that suits your needs. Reach out to your Shootsta Account Manager or email support@shootsta.com.

Can I extend my trial?

Your free trial expires after 30 days. If you haven't had a chance to try Cast within this time, please reach out to your Shootsta Account Manager or email support@shootsta.com

Can I invite a colleague? And will my colleagues have access to my videos?

Yes, you can ask your colleagues to sign up via this link. Your colleagues won't be able to access the videos within your Shootsta account, unless you set them up as a user.

How many days of my trial have I got left?

You will get reminder emails. Not getting the emails? Check your spam folder and contact our support team.

My trial ended. How can I get access to all Cast features again?

We are pleased to hear you enjoyed your free trial of Cast! To sign up to one of our paid plans to access all features, visit Shootsta Cast and complete the form to speak with sales.

Do I need Shootsta Credits to make a cast?

We are pleased to hear you enjoyed your free trial of Cast! To sign up to one of our paid plans to access all features, visit Shootsta Cast and complete the form to speak with sales.

My Organisation won't let me download 3rd party software, what should I do?

Sorry to hear that. This is something you will need to discuss internally with your IT Team. If there is anything we can do to support, please let us know.

We have a company policy that doesn't let us screen record, what do I do?

Sorry to hear that. We are more than happy to have a call with your team to explain the benefits in more detail.

How much does it cost?

For our packages please head to here to view the options available to you and your team.

Got Questions? Contact us! We'd love to help!