Already have a Kit or Mini Kit in your subscription?
If you already have Kits as part of your subscription, there are no changes to how you use them. In line with our commitment to maintaining our gear, we will continue to do the following:
Repairs and Maintenance:
Any not-at-fault damaged electronic equipment will need to be sent for repair with our local suppliers.
Any not-at-fault damaged accessories will be assessed and replaced in line with our MSA and fair use policies.
New equipment or replacements
We are unable to order new equipment or accessories
We cannot guarantee a replacement for damaged at-fault equipment
Kits are unable to be upgraded
Where stock is available, refurbished equipment may be used.
Can Shootsta transfer Kits or ship them between offices or internationally?
No, Shootsta will only ship equipment to a primary customer office location within the country or region Shootsta operates in and is the shipping recipient on the contract. Outside of this, customers are responsible for their own shipping costs.
For example; A Kit was originally shipped to an office in Austin, Texas, however, the customer has internally shipped it to New York, Shootsta will only ship to that same office in Austin, Texas.
Can Shootsta still buy any equipment for customers?
No, Shootsta can not purchase equipment on behalf of our customers. We encourage the use of credible suppliers such as B&H video, Amazon, DD Photographics, 7Day Deals, etc.
What do I do if I have faulty equipment?
Please contact email@example.com or use Live chat from the Platform or Shootsta.com and our amazing support team can troubleshoot and offer a solution, when able.
Can I keep my Kit when I renew or purchase it outright?
If you’d like to keep your Kit, please contact firstname.lastname@example.org and we’ll see what we can do.
What if I want to buy my own equipment, what should I get?
We’d love to help you pick the best gear for what you need. Our team can offer some limited advice on which equipment will work best for you when using Shootsta. Feel free to reach out to our support team on Live chat or email@example.com .
What if my equipment gets lost or stolen?
Customers are liable for any lost or stolen gear.
I’ve already ordered a new Kit, what happens now?
In the event you’ve requested a Kit or equipment prior to July 1, 2022, we will do the best we can to fulfil it. If we can’t we’ll let you know as soon as possible.
Will Shootsta still be able to train us?
Absolutely, our training is designed to work for customers with or without Shootsta Kits. Each on-demand session can be tailored to work with whatever equipment you have available within the basic principles of shooting video for use with Shootsta.
If you’d like to arrange a session or ask more about it, please reach out to our support team via live chat in the bottom right.