Approve and Complete
If you Approve your Video Project, Shootsta will transfer the status of your Project to 'Complete'. A Completed Video Project is one which you are happy with, and needs no further amendments done.
Auto-Complete
Any projects that have been inactive for 60 days will be automatically completed. Don’t worry, we’ll give you plenty of warning before this occurs, and you can always re-open it after this happens.
Reopening a Completed Project
Normally once a project has been 'Completed', no further changes are required. However, we understand this is not always the case. You may have accidentally hit the 'Approve' button or perhaps a project slipped through the cracks, was idle, and then Auto-Completed by Shootsta. You can easily reopen this and pick up from where you left off.
Please note your project amendment number will not reset, but continue from where it was before completion.
To reopen a Completed Project,
1) On your Pro page, find the Completed Project that you want to reopen. This will contain the master output and any additional outputs for this Project
2) Click the action dots (...) on your project.
3) Select 'Request Changes'. This will open the output for review, commenting, and feedback.
4) Add any change requests to the video by moving the video to the point where you'd like a change made and then clicking anywhere on the video player
5) Click 'Request Changes' and fill in the reason for the changes
6) Click 'Submit Changes'
That's it!
Sit back and relax, we'll send you an email notification advising that we've received the changes, and you'll see your video appear back in the 'Editing in Progress' section. You'll then receive another one when it's been updated! If you'd like more details on notifications in Shootsta, click here.
Need help or have questions? Contact us or message us via Live Chat on the right. We'd love to help!