General Questions
Q: What is the Shootsta Fair Use Policy? A: The Shootsta Fair Use Policy outlines the limitations and conditions under which our services are provided to ensure the commercial viability and high-quality standards of our products.
Q: Can the Fair Use Policy change? A: Yes, Shootsta reserves the right to modify the Fair Use Policy at any time without prior notice. Changes may occur due to adjustments in services, features, pricing, or technology.
Service Use & Limitations
Q: What does "Amendment" mean? A: An Amendment refers to any work done on a project after the First Cut, resulting in the creation of a new version of the output.
Q: How much storage do I get? A: Unless specified otherwise, all workspaces receive up to 1 terabyte (TB) of storage. Exceeding this limit requires either content removal or additional storage purchase.
Q: What are Credits and how are they used? A: Credits are used to create outputs for specific project types. Some outputs may require more than one credit, with each output type having its own limits.
Q: What is the turnaround time for Shootsta Pro projects? A: Turnaround times vary by output type and may increase with add-on services. Typical maximum times are outlined in the service agreement but are not guaranteed.
Project Specifications
Q: What are the limits on project submissions? A: Customers can submit a maximum of five projects within a 24-hour period, whether for a First Cut or Amendment. Draft projects have no limit.
Q: What languages does Shootsta support? A: Shootsta primarily supports English for output creation. Foreign language captions can be translated from English to other languages, but not vice versa.
Intellectual Property & Distribution
Q: Who owns the intellectual property of the materials used in projects? A: Clients retain ownership of their provided materials, while Shootsta owns its pre-existing materials. Collaborative works' ownership is determined by a written agreement.
Q: What rights do I have over the final video? A: Upon project completion, Shootsta grants a non-exclusive, worldwide license to use, display, and distribute the final video.
Music Licensing & Stock Content
Q: Can I use the music outside of the output? A: No, music provided by Shootsta is for use within the completed project only and cannot be used separately or for standalone purposes.
Q: What are the conditions for using stock content? A: Stock content licensed through Shootsta is for digital use within your company only and cannot be used for printing or as part of a trademark.
Content & Professional Services
Q: Are there restrictions on the content Shootsta will produce? A: Yes, Shootsta reserves the right to refuse production of content that promotes pornography, violence, discrimination, or any illegal activities.
Q: What professional services does Shootsta offer? A: Shootsta offers consulting and professional services on a best-effort basis, with availability of consultants, producers, and editors not guaranteed.
Videographer Network & Shootsta Premier
Q: How does Shootsta handle videographer bookings? A: Bookings are facilitated through a global network of partners and require at least one week's notice. Costs for travel and accommodations may apply.
Q: Are Shootsta Premier projects covered by this policy? A: No, Shootsta Premier projects have their own terms and conditions and are not governed by this Fair Use Policy.
Intellectual Property & Distribution
Q: Who owns the intellectual property of the materials used in projects? A: Clients retain ownership of their provided materials, while Shootsta owns its pre-existing materials. Collaborative works' ownership is determined by a written agreement.
Q: What is Shootsta IP, and what rights do I have to it? A: Shootsta IP refers to the intellectual property rights associated with Shootsta's pre-existing materials, including templates, tools, software, and proprietary methodologies used during video production. Clients do not obtain rights to these materials upon engaging Shootsta's services. These materials are exclusive to Shootsta and are meant to enhance the production process without transferring ownership or usage rights outside the scope of the project.
Q: What rights do I have over the final video? A: Upon project completion, Shootsta grants a non-exclusive, worldwide license to use, display, and distribute the final video. This allows clients the freedom to use the video as they see fit, subject to any third-party terms when using platforms like YouTube, Facebook, TikTok, Instagram, etc.
Music Licensing & Stock Content
Q: Can I use the music outside of the output? A: No, music provided by Shootsta is for use within the completed project only and cannot be used separately or for standalone purposes.
Q: What are the conditions for using stock content? A: Stock content licensed through Shootsta is for digital use within your company only and cannot be used for printing or as part of a trademark.
This addition addresses questions related to Shootsta's intellectual property, clarifying what Shootsta IP entails and the rights clients have regarding it and the final produced content. If you need further information or additional FAQs, feel free to ask!