Depending on your Shootsta subscription package, we'll return your edited video in 24 or 48 hours. To get your video back within our promised 24 or 48 hour turnaround time, there are a few criteria: Check out this article for more information.
Where can I find the expected time remaining for a video version?
Log in to the Shootsta Hub and filter your projects by 'editing in progress'. On each project tile, you will see the expected time remaining.
For more information on the different statuses of each of your video projects, check out this article on tracking your video project.
Why is my time remaining estimate longer than 24 or 48 hours?
Some video types, such as long form videos and animated videos, take a little longer to get just right. Not to worry, your Shootsta editor will let you know when to expect your video.
What happens if I request changes to my video?
Our aim is to perfectly edit your video in as little time as possible. However, it can take time (and amendment rounds) to get things just right. If you need further edits, you can submit change requests in the Shootsta Hub. When you submit changes, the Shootsta Hub will automatically update your estimated time remaining.
When can I expect my video back if the project status is 'on hold'?
When your video's status is set 'on hold', it probably means your editor needs some more information before we can progress with the edit. For more information check out our article on Why is my video project on hold?.
What happens over the weekend?
Great question! On the weekend our Editing Team enjoys their well-deserved time off. So, every Friday, at close of business, we pause the count down on the 'Time Remaining' for 63 hours (to be perfectly exact) until our edit team resumes on Monday morning.
Need your video sooner than 24 or 48 hours?
Need help or have questions? Contact us. We'd love to help!